SERVPRO of East York/Western Lancaster County is hiring an Office Manager!

Benefits

SERVPRO of East York/Western Lancaster County offers:

Competitive compensation
Superior benefits
Career progression
Professional development

And more!

As the Office Manager, you will be responsible for hiring, managing, training, and motivating the SERVPRO® office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction.

Key Responsibilities

· Manage Job File Coordinators (3)

· Manage Office Administrators (1-2)

· Accountable for coordinating with Mitigation Team for daily scheduling and dispatching

· Drive operational excellence to achieve KPMs

· Oversee and monitor compliance of job files, corporate uploads, and estimates

· Ensure fulfillment of the training and development plans for the office team

· Monitor and drive positive customer experience

· One week of on-call rotation every 6-8 weeks for documenting and dispatching emergencies

· Serve as a point of contact for customers addressing inquiries, concerns, and requests promptly and professionally

· Responsible for maintenance of customer databases and records, ensuring accuracy and confidentiality of information

· Monitor insurance program compliance program

· Lead on Stom events

o Including customer response file documentation, logistics, travel accommodation, etc

· Other tasks as assigned

Position Requirements

High school diploma/GED; Associate degree or Bachelor’s degree preferred
At least 1 year of management and/or supervisory experience
At least 3 year of customer service and/or office-related experience
Excellent written and verbal communication skills
Exceptional organization and planning capabilities, strong attention to detail

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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